Privacy Policy

Last updated July 30, 2026

The Pilates University (“TPU”, “we”) runs this website, the TPU Online member network, and the TPU iOS app. This policy covers all three. If anything here is unclear, email mack@thepilatesuniversity.com and we will answer you directly.

What we collect

Information you give us

Account details. Your name, email address, and profile photo, when you create an account.
Your member profile. Display name, bio, city, home studio, years of experience, certifications, apparatus and specialties, availability, and links to your Instagram or website. All of this is optional, and you choose whether your profile is visible to other members.
Registration details. Name, email, and phone number when you register for a workshop, event, or certification program.
Things you post. Blog posts, comments, job listings, and messages you submit through the member network.

Information we collect automatically

Usage data. Which pages you visit and when, along with your IP address. We use this to understand what parts of the site are useful and to spot abuse.
Session cookies. Set by our authentication provider so you stay signed in. We do not use advertising or cross-site tracking cookies.

Payment information

Card payments are processed by Stripe. Your card number never reaches our servers and we cannot see it. We store only what we need to run your membership: your Stripe customer and subscription identifiers, your plan, and its status.

Why we use it

To give you access to your membership, the content library, and member events.
To show your profile to other members, if you have chosen to make it visible.
To take payment for memberships, workshops, and certification programs.
To send you confirmations, receipts, event details, and service notices.
To keep the network safe — reviewing reports, acting on blocks, and preventing abuse.

We do not sell your personal information, and we do not share it with advertisers.

Who else handles your data

We use these providers to run the service. Each receives only what it needs to do its job.

Clerk — accounts and sign-in.
Supabase — our database, where profiles and registrations are stored.
Stripe — payments and subscription billing.
Resend — transactional email, such as receipts and confirmations.
Vercel — hosting.
Vimeo — video hosting for the content library.
Zoom — live online classes.

We may also disclose information if the law requires it, or to protect the safety of our members.

What other members can see

If you make your profile visible, other signed-in members can see your display name, photo, bio, city, home studio, experience, certifications, specialties, availability, and any social links you added. They cannot see your email address, phone number, billing details, or what you have paid for. You can hide your profile at any time from your profile settings.

Deleting your account

You can delete your account yourself, at any time, from My Profile in the member area or the app. Deleting your account cancels your membership billing immediately and erases your profile, posts, comments, and saved details.

One exception: registrations for workshops, events, and certification programs you have already paid for are kept, with your name and contact details removed. We need an accurate record of what was sold and how many people are attending. If you would rather we erase those too, email us and we will.

How long we keep things

We keep your account information while your account exists. Payment records are retained as long as tax and accounting rules require, typically seven years. Usage data is kept for up to two years. Reports about content or conduct are kept so we can recognise repeat problems, even after the content itself is removed.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live you may also have the right to object to certain processing or to lodge a complaint with a data protection authority. Email mack@thepilatesuniversity.com and we will respond within 30 days.

Children

TPU is built for Pilates instructors and adult students. It is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has created an account, contact us and we will remove it.

Security

Data is transmitted over encrypted connections and stored with the providers listed above. No system is perfectly secure, but we limit who can reach your information and use service-level credentials rather than exposing the database publicly.

Changes to this policy

If we change this policy we will update the date at the top of this page, and tell you by email if the change is significant.

Contact

The Pilates University
Tampa Bay, Florida
mack@thepilatesuniversity.com
(916) 704-5393